Refund policy

Thank you for shopping with HunnyMoo. We take pride in creating meaningful products that offer comfort and connection. Due to the personal and sentimental nature of our plush companions, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges on any items, including plush toys, even if unused. This policy helps us ensure the highest standard of hygiene and safety for all our customers—especially the little ones.

Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery at info@hunnymoo.com. Be sure to include your order number, a brief description of the issue, and photos if applicable. We will do our best to resolve the issue promptly.

Order Cancellations

Once an order has been processed, we are unable to cancel it. If you need assistance, please reach out to us as soon as possible.

Need Help?

If you have any questions about your order, don’t hesitate to contact us at info@hunnymoo.com. We’re always happy to assist